Refund Policy

The free trial

Every plan — 1-Year, 2-Year or Mobile Outright — begins with a 14-day free trial, started with a payment card on our website. You are not charged anything during the trial, and you can stop using the app or cancel at any point in those 14 days at no cost. Your trial automatically converts to the 1-Year plan if you do not choose another option, and your card is charged SGD 120 on day 15. You can choose another plan any time before then. We email you before a plan renews, and you can cancel any time from Settings in the app (manage or cancel subscription).

What “Outright” means

The Mobile Outright plan is a one-time payment instead of a recurring subscription — it means you will not be charged again for continued use of the app while it remains available. It is not a guarantee that hosting, updates, or Play Store availability continue indefinitely. This is the same meaning “lifetime deal” carries across the software industry: the product’s life, not a promise beyond it.

In practice, this is a smaller risk for Solo Expert Tracker than for most software sold this way: your business records live in your own Google Drive and on your own device, never on a server of ours — see the Privacy Policy. Your data was never dependent on us continuing to operate. The app itself is also installed for offline use once you have it, so it can keep working even without a live connection to us — though, honestly, that is not an unlimited guarantee either.

Purchases through the Play Store

If you paid through Google Play Billing on Android, Google handles refund requests made within 48 hours of the charge, directly through your Play Store purchase history or Google’s own support — we are not involved in that window, and cannot change how it works.

After 48 hours, a refund request for a Play purchase comes to us. We refund it if you ask within 14 days of your first charge. After that, other than where the law where you live requires it, or where our software genuinely failed you (see “If the app doesn’t work” below), it is not refundable.

Purchases through the website

A purchase made on our website is sold by Solo Tracker and paid by card through Stripe. If you ask us within 14 days of your first charge, we refund you. Email support@soloexperttracker.com first and we will take care of it. Nothing here changes your rights under the consumer law where you live.

The free trial above still applies regardless of how you pay: no website charge happens until the 14 days end.

Refund fee

An administration fee of SGD 10 is levied on all refunds, except where the app has a major technical fault that we cannot fix (see “If the app doesn’t work” below). Cancelling during the 14-day free trial is free: nothing has been charged. A refund made by Google within its 48-hour window follows Google’s rules.

If the app doesn't work

If Solo Expert Tracker has a major technical fault that stops you using it, and we cannot fix it within a reasonable time of you telling us, you may be entitled to a credit or refund regardless of which channel you paid through. This does not limit any consumer guarantee the law where you live already gives you — including, for example, Australian Consumer Law’s statutory guarantees, which nothing here overrides.

How to ask for a refund

Email us at support@soloexperttracker.com with which plan you’re on and which channel you paid through(Play Store or the website) — we’ll point you to the right place if it’s not us directly.

Changes to this policy

If how refunds work changes, this page changes with it and the date at the top moves. Material changes will be flagged in the app rather than left here to be discovered.

Contact

Questions about this policy go to support@soloexperttracker.com.