Help

Short answers. Still stuck? Email support@soloexperttracker.com. We reply within 2 business days.

Getting started

Does it work offline?

Yes. Every screen reads and writes on your device first. Anything you change is queued and syncs the next time you are online.

Can I use it on two devices?

Yes. Sign in with the same Google account on both. Your records sync through your own Google Drive, so the second device fills itself in once it has signed in and been online for a moment.

How do I install the Desktop Companion?

If your package includes the Desktop Companion, here is how to install it. Open the app in Chrome or Edge on your computer, click the Install icon at the right end of the address bar (or open the browser menu and choose Install), then sign in with the same Google account. Your records appear the same as on your phone. The same steps are inside the app, under Help.

Plans, trial and billing

How does the trial work?

Every plan starts with a 14-day trial, started with a payment card on our website. Nothing is charged during the trial, and cancelling costs nothing. Your trial automatically converts to the 1-Year plan if you do not choose another option, and your card is charged SGD 120 on day 15. You can choose another plan any time before then.

What is the Mobile Outright?

One payment instead of a subscription, so you are not charged again for continued use of the app while it remains available. The Refund Policy explains what that does and does not promise.

Refunds

How do refunds work?

If you ask within 14 days of your first charge, we refund you, however you paid. An administration fee of SGD 10 is levied on all refunds, except where the app has a major technical fault we cannot fix. Cancelling during the 14-day free trial is free, because nothing has been charged. Email us at support@soloexperttracker.com. A Google Play purchase also has Google’s own 48-hour refund window. The Refund Policy has the full details.

Signing in

It says it needs both Google Drive and Google Calendar.

The app needs both. On Google’s screen, tick both boxes, then press Continue. If Google shows only one item with no box, press Continue to allow it. If you pressed Cancel, tap Sign in again. Still stuck? Email us the screen you see and a screenshot.

Which devices work?

Android phones and tablets, and computers using Chrome or Edge.

Your records

Where are my records?

On your device and in your own Google Drive. Your records never reach our servers.

What happens to my records if I stop?

They stay on your device and in your Drive as ordinary files. You never need our permission to open them.

How do I delete a client?

Open the client and use delete. Their appointments, consultations, health declaration and scanned documents go with them. Income entries and receipts stay until you delete them. Everything goes to Recently Deleted and can be restored for 30 days.

Two of my invoices have the same number.

Open one and tap Change number. A draft can always be renumbered. Let your devices finish syncing before you create an invoice on a second device.

Does the app send reminders to my clients itself?

No. The message opens in WhatsApp, SMS, email or Share, filled in from your template. You press send.

The Refund Policy, Terms and Privacy Policy hold the full wording.